Now that you already know what IT management is and its importance for the day-to-day companies, the time has come to know what are the department assignments.
An IT service management environment consists of a variety of hardware, networks, and software components, including computers, servers, routers, applications, and mobile technologies.
A complete IT infrastructure can be on-premises, in the cloud, or on a hybrid platform that integrates the two.
It is the role of IT management to monitor and direct IT systems to ensure they are always available and functional. Therefore, IT management responsibilities and tasks include:
· determine business needs for IT systems;
· manage IT budget and costs;
· monitor systems security and compliance;
· control network security;
· implement new software, hardware and data systems;
· provide technical support.
What are the principles of IT management?
Depending on the size of your company, you can suggest that your company put in place some structure of IT Governance, such as control of technology-related objectives.
Have a list of guidelines handy to remind you what to focus on and how to do it. There are five IT management principles you need to know:
1. align IT with the organization's overall goals: in other words, ensure IT is on the same page as the rest of the company with regular communications with executives. Make sure what you're doing is helping the business achieve its goals;
2. make sure your projects and investments deliver the promised value: this requires follow-up and monitoring. When something is clearly benefiting the organization, continue; but if something is not delivering the expected results, get rid of it;
3. manage your resources wisely, including your employees: look for ways to absorb their individual skills and strengths;
4. actively manage risk: take the time to understand the risks involved in each area of your operations and do everything you can to minimize them. Stay up to date on the latest cyberattacks and industry regulations you should follow;
5. track your performance: use performance indicators to demonstrate the value of IT management to your company. Metrics have the benefit of telling you if you are meeting your performance goals and in which areas you need more attention.